Guarantee

Our Guarantee Commitment at VitalVerv

At VitalVerv, we stand by the quality of our products and are dedicated to ensuring that they meet your expectations. If you encounter any issues with our products, we are committed to addressing them by repairing, replacing, or refunding your purchase in accordance with your legal rights.

What You Can Expect From Our Guarantee

Our guarantee covers all items purchased from VitalVerv. By "legal guarantee," we mean that our products should perform as you reasonably expect them to. In addition to this, some items come with a manufacturer's warranty. Please note that this warranty complements, rather than replaces, the legal guarantee.

In Europe, legal warranty provisions are standardized, but national regulations can vary. At VitalVerv, we adhere to these regulations and often extend beyond the minimum requirements because we believe in delivering exceptional value and quality. For instance, while the standard warranty period for electrical appliances is 2 years across Europe, the specifics can differ by country. In the Netherlands, for example, while a 5-euro item may not be covered after 2 years, a washing machine is expected to last longer.

How We Handle Warranty Claims

If you believe your product should be covered by our guarantee or if you have any concerns, please reach out to us. Our dedicated team will work diligently to find a suitable resolution. We offer a variety of solutions, including ordering replacement parts or facilitating exchanges with the manufacturer.

Our customer service team is available every day to assist you. Our warehouse and technical services operate from 10:00 to 22:00 daily, ensuring prompt repairs and support. If a product consistently returns issues, we review it and may decide to remove it from our range to maintain high standards.

At VitalVerv, customer satisfaction is our top priority. We strive to provide solutions that meet your needs and exceed your expectations.

For more information or to initiate a warranty claim, please contact us directly.